1. Information you provide
Our Contact form asks for your name, email address, phone number, country, enquiry type and message. You can also provide your company name. Your message may include product requirements, quantities, destinations and other business information you choose to share. We also receive information you send directly by email or WhatsApp.
Please provide only information needed for your enquiry. Do not send passwords, payment-card details, identity documents or sensitive personal information through the enquiry form.
2. How enquiries are handled
Contact-form submissions are stored in our website database and sent to our business inbox through Google’s email service. The website is hosted with Hostinger.
We use enquiry details to understand your request, reply to you and discuss the relevant supply or business opportunity. Sending an enquiry does not automatically add you to a marketing list. We send optional promotional messages only if you separately choose to receive them and the law permits us to do so. You can ask us to stop those messages at any time by emailing enquiry@freshandbest.ae.
3. Who receives information
Our hosting and email services process information as part of operating the website and delivering enquiries. External website resources are described below.
Access to enquiries is limited to people who need the information to respond, support the business discussion or administer the website and email services. We share only the information needed for that purpose. If responding to your request requires another business to receive your personal information, we explain the relevant recipient and purpose and obtain permission where required.
4. Cookies and external website resources
The Contact page uses a PHP session cookie to maintain its website session. You can manage or delete cookies through your browser settings; blocking session cookies may affect form operation.
Some website styling and scripts are delivered through external services, including cdnjs and jsDelivr. When your browser requests these files, those services receive technical request information, such as your IP address and browser details. Their handling of that information is subject to their own privacy notices.
If you choose a WhatsApp link, WhatsApp handles your use of its service under its own terms and privacy notice.
5. Storage, retention and international processing
Enquiry information can exist in both our website database and email records.
We keep enquiry information while it is needed to handle your request and the resulting business relationship, or to meet an applicable legal requirement or address a dispute. We review stored enquiries and remove personal information when it is no longer needed. You can ask us to review or delete your information by emailing enquiry@freshandbest.ae; legal requirements or an ongoing dispute may limit what we can delete.
Our hosting and email providers may process information in countries outside the UAE. You can contact enquiry@freshandbest.ae for information about processing locations and any safeguards relevant to your enquiry.
6. Your privacy requests
Depending on the law that applies, you may request information about our handling of your personal data, correction, deletion, restriction or stopping of processing, or a transferable copy. Where we rely on consent, you may withdraw it. You may also raise a complaint with the competent authority.
Contact enquiry@freshandbest.ae to make a request. We may need information to verify your identity and locate the relevant record. Some requests are subject to legal conditions or exceptions. We will explain any applicable restriction when responding.
7. Updates and contact
We may update this notice when our website or information handling changes. The current version and revision date will appear on this page. For questions, contact Fresh and Best General Trading LLC, Dubai, United Arab Emirates, at enquiry@freshandbest.ae.